Payment Protection: How We Ensure You Get Paid
Understanding PeerZu's payment protection system, escrow services, and dispute resolution process that ensures fair transactions.
No More Chasing Payments
PeerZu’s payment protection stack guarantees that you either get paid for approved work or receive support when something goes off track. Here’s how we keep every transaction fair.
1. Funds Locked in Escrow
- Job poster pays upfront via Stripe.
- Money is held securely until the poster taps “Approve.”
- Freelancers never start work worried about bounced payments.
2. Transparent Status Updates
- Pending: Poster funded the job—funds are reserved.
- Processing: Work approved; Stripe is transferring money.
- Completed: Cash has landed in your connected account.
- Failed: Something blocked the transfer—we explain why and how to fix it.
These statuses show inside chat, notifications, and the new “Payment Health” widget.
3. Instant Receipts + Audit Trail
Every payment event logs:
- Job ID + title
- Amount + platform fee + instant payout fee (if used)
- Stripe transfer ID
- Timestamps for approval and release
Perfect for tax season or reimbursement forms.
4. Dispute Resolution That Works
- Submit screenshots, files, and chat history in one click.
- Our support team reviews both sides within 24 hours.
- We can pause payout, issue partial refunds, or re-open the job for edits.
Because everything happened on-platform, there’s no he-said/she-said guessing.
5. Fraud + Chargeback Protection
- Stripe Radar screens every card for fraud.
- Suspicious behavior triggers manual review before funds move.
- If a cardholder disputes a charge, our escrow model and documentation keep legitimate freelancers safe.
6. Education for Posters
Job posters see prompts reminding them to provide clear requirements, approve work promptly, and use built-in messaging for transparency. Happier posters = faster approvals for you.
7. Keyword-Worthy Confidence
When students search for “guaranteed payment freelance platform,” “campus gig escrow,” or “peer-to-peer job protection,” they land on PeerZu because we engineered payouts around trust—not hope.
Keep delivering great work. We’ll make sure the money follows.